Social Media & Community Management Executive

Job Role: Social Media & Community Management Executive

Location: Hybrid - Cannock, WS12 2HA
Salary: Up to £36,000.00 per annum
Contract Type: Full-time, Permanent

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why do we want you?

Because you see social media as more than just posts. You see it as a powerful way to build a community, spark conversations, and drive business growth. Phoenix Health & Safety, part of Wilmington plc, is looking for a Social Media & Community Management Executive to lead our organic presence across LinkedIn, Facebook, Instagram and YouTube.

From content creation and scheduling to social listening and community building, you’ll be our digital voice, bringing our business to life. 

If you’re passionate about social media, love working across teams, and want to make a difference, we'd love to hear from you!

Please note: To complete your application, you will be redirected to Wilmington plc’s career site.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

As our Social Media & Community Management Executive, you’ll be the voice behind Phoenix Health & Safety’s social presence across LinkedIn, Facebook, Instagram, and YouTube.

Your role will include:

• Planning and creating content that reflects our tone of voice and values, tailored for UK and South African audiences.
• Scheduling posts and managing our content calendar using social media tools.
• Collaborating with creatives to produce engaging graphics, reels, and videos.
• Growing our community by responding to messages, engaging in groups, and amplifying learner success stories.
• Monitoring reviews and mentions, turning feedback into compelling content.
• Using insights and analytics to inform strategy and support wider marketing campaigns.
• Aligning with paid activity and working closely with the marketing and PPC teams.
• Occasionally travelling to events or courses to capture authentic, on-the-ground content.

What’s the Best Thing About This Role?

The chance to shape and grow Phoenix Health & Safety’s social presence, driving real impact in a business that saves lives by promoting health and safety awareness. You’ll have the creative freedom to test ideas, bring stories to life, and work across multiple campaigns and platforms.

What’s the Most Challenging Thing About This Role?

Balancing fast-moving social trends with strategic, data-driven goals while managing multiple platforms and stakeholders.

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

To be successful in this role, you must have:

• Experience managing social accounts across LinkedIn, Facebook, Instagram and YouTube, ideally in a B2B setting.
• Strong copywriting skills with adaptable tone for professional audiences.
• Confidence using scheduling and social listening tools.
• Ability to report on performance and provide recommendations.
• Experience collaborating with design/video specialists.
• Ability to work cross-functionally with marketing and sales teams.
• Willingness to travel occasionally.

It would be great if you also have:

• Awareness of paid social and its relationship with organic content.
• Familiarity with HubSpot or other CRM tools.
• An interest in health and safety training or professional services marketing.

We know it’s not a skill, but the successful candidate must have permission to work in the UK by the start of their employment.

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid