Study and Technical Support Advisor

Job Role: Study and Technical Support Advisor 

Location: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter)

Salary: £35,000 - £40,000 DoE

Contract Type: Permanent

Why Do We Want You?

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc.

We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.

You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.

If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you.

Please note: At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!  

You will be responsible for:

• Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Providing remote consultancy to our expanding client base.
• Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensuring all delegates receive respectful and professional support.
• Marking mock exam papers with accuracy and offering constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Conducting 1:1 sessions with students who require additional support.
• Staying updated on changes to health and safety standards and legislation.
• Efficiently planning your own diary and workload to meet service level agreements.

What’s the Best Thing About This Role?

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

What’s the Most Challenging Thing About This Role?

This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.

To be successful in this role, you must have:

• NEBOSH National Diploma or working towards this.
• Membership of IOSH – CertIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

To be successful in this role, it would be great if you have:

• Experience in a health and safety advisory experience.
• Experience in a practical health and safety experience.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!