Learner Recruitment Advisor

Job Title: Learning Recruitment Advisor

Location: Hybrid – 1 day per week at our Fort Dunlop offices, B24 9FD (usually a Tuesday)

Salary: £24,500 - £27,000 per annum, DOE + Excellent Benefits!

Contract Type: 12-Month Fixed Term Contract

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You?

ICA, part of the Wilmington plc, are now looking for a motivated and enthusiastic individual who thrives in a fast-paced, customer-focused environment.

You will have a proactive approach to engaging with prospective learners, ensuring they receive the best guidance and support throughout their enrolment journey.

Your ability to manage high volumes of enquiries, work collaboratively with internal teams, and maintain excellent customer service will be key to your success in this role.

If you are confident, organised, and passionate about helping others achieve their learning goals, we would love to hear from you!

Please note: To complete your application, you will be redirected to Wilmington plc’s career site. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

You will be responsible for:

• Developing and maintaining excellent standard of product knowledge.
• Proactively responding to web enquiries, referrals and leads within agreed service levels.
• Providing information on ICA products and guide customers through the enrolment process, promoting the benefits of training and advising on career progression.
• Supporting customers in submitting expressions of interest, reviewing suitability, and verifying evidence to confirm eligibility for courses.
• Using multi-channel outbound engagement methods to maximise learner recruitment, lead conversion and customer retention to meet business targets.
• Working closely with the Marketing team to implement learner recruitment strategies and support briefing events as required.
• Continuously striving to improve service delivery and customer satisfaction.
• Collaborating with the Enrolment team to ensure a seamless onboarding experience.
• Ensuring website course information is accurate in collaboration with Marketing and Learning Support teams.
• Completing supplier contracts and provide necessary onboarding documentation.

What’s the Best Thing About This Role?

This is a customer-facing position, giving you the opportunity to guide learners through their training journey.

You will play a key part in promoting ICA products and services to a global audience while also engaging with internal teams to enhance learner recruitment strategies.

What’s the Most Challenging Thing About This Role?

You will need to handle a high volume of calls, emails, and web chats, requiring strong communication skills and the ability to stay organised.

Staying self-motivated in a fast-paced environment is essential, as is having strong organisational skills to manage multiple tasks effectively.

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

To be successful in this role, you must have:

• Experience dealing with a high volume of inbound and outbound communications, preferably in a sales or lead generation environment.
• Experience working to targets and service levels.
• Strong customer service skills, including confidence in proactive client communication.
• Good organisational skills to manage multiple enquiries efficiently.
• Ability to remain motivated while handling high call volumes and live chat interactions.

To be successful in this role, it would be great if you have:

• Experience working with operational systems.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

ICA is part of Wilmington plc, a company dedicated to providing innovative training and qualifications for professionals worldwide.

Our focus is on regulatory and financial crime compliance, and we strive to create a supportive and engaging learning environment for all our members.

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

Click on “APPLY” today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid