User Experience Administrator

Role: User Experience Administrator

Location: Hybrid – 1 day per week at our Fort Dunlop offices, B24 9FD (usually a Tuesday)
Salary: £24,500-£27,000 Per annum + Excellent Benefits 
Contract Type: Full Time, 12-month FTC

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers, and Access to Wellbeing Resources!

ICA, part of the Wilmington plc, are now looking for a motivated and enthusiastic individual who thrives in a fast-paced, customer-focused environment.

We are looking for a proactive and detail-oriented individual who is passionate about enhancing user experiences within digital learning platforms.

You will play a key role in providing technical support, troubleshooting issues, and ensuring that content on our LMS is of high quality and accessible to all users.

Please note: We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

You will be responsible for:

• Providing support to all users, ensuring they receive prompt responses to any system functionality or access issues via live chat and phone calls.
• Supporting the UX Manager with the build and maintenance of all digital learning content held on the LMS, ensuring learning content is available for commencement dates, with appropriate user restrictions.
• Working closely with the UX Manager to develop and test new compelling LMS learning solutions, measuring accessibility and effectiveness of activity, shaped by user feedback.
• Assisting with user and audience permissions/roles and access to the LMS.
• Ensuring that content and assessments held on the learning platform are routinely updated, of high quality, achieving learning goals, and relevant for the intended audience.
• Supporting the build of multi-language course pages and bespoke customised learning on LMS as requested.
• Supporting any site-wide update installations or maintenance as required.
• Maintaining the team’s KPI and SLAs and demonstrating a commitment to continuously improve service delivery and user satisfaction.
• Being involved in further insight projects relating to new product launches and existing programmes.
• Supporting the UX Manager with any ad hoc tasks and requirements as and when they arise.

What’s the Best Thing About This Role?

This role provides a strong sense of achievement as you will have the opportunity to own your own projects from start to finish.

You will also work closely with various departments, including Project, Product, and Operations teams, allowing you to collaborate and build strong professional relationships across the organisation.

What’s the Most Challenging Thing About This Role?

Balancing multiple tasks and meeting deadlines while maintaining high-quality work can be challenging. The ability to prioritise effectively and stay organised is key to succeeding in this role, especially when managing competing demands and working within tight timeframes.

What We’re Looking For

To be successful in this role, you must have:

• Strong organisational skills and a disciplined approach to problem-solving.
• The ability to prioritise tasks and cope with conflicting demands.
• Excellent communication skills, both oral and written, with the ability to listen and take instruction as well as give instruction when necessary.
• A keen eye for detail with consistent accuracy in work.
  
  

To be successful in this role, it would be great if you have:

• Experience working with Excel and Word.
• LMS experience.
• Familiarity with systems such as Salesforce, Administrate, JIRA, OKTA, and Tatara.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

We are Wilmington plc, a company dedicated to providing learning solutions that are accessible, effective, and relevant to all users from diverse backgrounds. Our User Experience team plays a crucial role in ensuring our learning platforms deliver high-quality content and seamless user experiences.

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!