Client Services Coordinator

Job Role: Client Services Coordinator

Location: Hybrid - London UK

Salary: Competitive 

Why Do We Want You?

Are you an organized and detail-oriented individual ready to step into a fast-paced administrative role supporting our dynamic legal training team?

Please note: To complete your application, you will be redirected to Wilmington plc’s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

As the Client Services Coordinator, you will play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.

You will be responsible for:

• Assisting in the administration of training events and courses.
• Maintaining and developing professional relationships with clients, trainers, and internal teams.
• Liaising with clients to confirm the details of in-house training sessions.
• Coordinating with trainers to ensure they have the necessary documentation and venue (or virtual platform) details.
• Working with internal venue teams to confirm delegate numbers, room arrangements, and other requirements.
• Troubleshooting issues with virtual platforms when necessary.
• Liaising with accreditation bodies to ensure compliance with company qualifications.
• Ordering course materials and ensuring their timely delivery.
• Managing queries from clients and internal teams.
• Handling feedback forms and links.
• Providing cover for other staff members when required.

What’s the Best Thing About This Role?

 You’ll be at the heart of our training operations, ensuring that our courses run smoothly and efficiently. You will have the opportunity to interact with a variety of stakeholders and gain insights into the legal training sector.

What’s the Most Challenging Thing About This Role?

With multiple training events and clients to manage, you’ll need to stay organized and handle competing priorities, especially when unexpected issues arise.

To be successful in this role, you must have:

• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• A minimum of one year’s experience in an administrative role.
• High level of computer literacy, especially in Word, Excel, and PowerPoint.
• The ability to work well within a team.
• Advanced English written and oral skills.

It would be great if you also have:

• Experience within the training or events sector.

About us

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative.

We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid