Client Services Coordinator

Job Role: Training Administrator

Location: Hybrid/London UK

Salary: Competitive 

 

Why do we want you?

You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role.  Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills. 

 

About us

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.

Join our fantastic team of Training Administrators (internally known as Client Services Coordinators) and play a pivotal role in managing and enhancing the quality of the customer services provided in relation to our training events.

 

In this role, you'll have the chance to flex your administrative muscles and be the backbone of Bond Solon's commitment to delivering top-notch service to our clients. You'll be the vital link between clients, trainers, and our internal teams, ensuring smooth coordination and seamless communication.

 

Expect to dive headfirst into tasks like;

• Determining the specifics of in-house training with clients.
• Ensuring trainers have all the necessary materials and venue details.
• Liaising with our venue teams to manage delegate numbers and room requirements.

 

Got a knack for solving tech issues? You'll also troubleshoot any virtual platform issues that pop up and keep our online training events running smoothly.

 

Part of your role will involve liaising with accreditation bodies overseeing our company’s qualifications, adding an extra layer of integrity to our operations. You'll also be in charge of ordering course materials and making sure they're delivered on time, dealing with queries from clients and internal teams, and handling feedback forms.  And don't worry, we're a team that's got each other's backs. You'll have the opportunity to provide cover for other staff members when necessary, contributing to our strong collaboration ethos.

 

If you're looking for a role that blends administration, client service, and problem-solving, this is the opportunity you've been waiting for. Join us and help shape the future of Bond Solon's training events.

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

 

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

 

You will also need;

 

Essential:

 

• Experience in a similar administrative role
• Proficiency in ALL Microsoft office applications
• Experience of creating events using virtual meeting platforms, e.g Teams/Zoom
• Advanced English written and verbal communication skills
• Exceptional customer service skills and experience  
• A natural high level of accuracy and outstanding attention to detail
• To be a natural team player 

Desirable:

• Experience using a CRM

You are naturally creative and innovative and have the ability to empathise with others to understand their needs and motivations. You are a strong communicator both verbally and in writing and have an amazing attention to detail. You are planning focused and are comfortable managing multiple projects and deadlines.

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

 

What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcash plan, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

 

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.  If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our opportunities@wilmingtonplc.com website.

 

Our specialist courses and qualifications support clients to instil core knowledge and skills to comply with the law to achieve their purpose. Join us, and you’ll immerse yourself in a business full of opportunity that values variety, innovation and purpose. You can make a tangible impact in our sector. Find what you’re looking for at Bond Solon. Apply now.

 

The Legal Bit!

 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 

*Please note that this role may remain advertised until an offer of employment has been made.

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