Assessment Co-Ordinator

 

Job Title:  Hybrid Assessment Coordinator

Location: Fort Dunlop, Birmingham / Home

Fixed Term Contract - 12 months

Salary: £23,000 - £28,000 

 

Why do we want you?

You are an experienced customer service adviser / administrator with advanced Excel skills. In this autonomous, 12 month fixed term contract, you will be given the opportunity to make good use of your Vlook up, Pivot skills, along with making excellent use of your fantastic organisation and prioritisation skills.

 

You will be working in our busy assessments team, so experience of working in the education/qualification sector in a similar role, would be highly beneficial.

 

About us

ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training. If you are looking for company that values curiosity, variety and flexibility, then ICA is for you.

As an ICA Assessment Coordinator, you will coordinate the administration of a portfolio of ICA and CLTi qualifications along with supporting the wider work of the team and the other products and services that we offer.

 

You will produce assessment materials (assignment and examination papers), allocate marking for qualifications and release results to candidates so attention to detail is essential.

 

You will also assist in the production of candidate references, processing supplier purchase orders and the issuing of candidate certificates.

 

As you would expect, we are highly regulated so you will need to be conscientious and have experience of effectively recording data on a CRM (we use Salesforce).  

 

In essence this is a customer service role.  The main functions will include:

• Preparing assessment materials for use by candidates
• Monitoring marking activities by examiners
• Entering and checking results data
• Preparing results for release to candidates
• Producing certificates for candidates.
• Producing references and academic transcripts
• Processing invoices from markers and examiners
• Responding to communications (phone and email) from candidates

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

 

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

 

You will also need;

Essential 

 

• Previous customer service and administration experience 
• Advanced Excel skills (V-Look Up, Pivot Table, Formulas)
• Ability to work under time pressure and meet deadlines.
• Meticulous attention to detail
• Strong communication skills, both written and verbal
• A methodical, best practise approach to project management and servicing customer requirements
• Excellent organisation and timekeeping skills

Desirable 

• Experience of working with internal databases/CRM systems 
• Experience building relationships with both internal and external stakeholders
• Experience of working in education/training or with qualification assessment.

You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none.

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

 

What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

 

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.  If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our opportunities@wilmingtonplc.com website.

 

Since 2001, we’ve been enhancing the knowledge, skills and behaviour of over 150,000 professionals in 152 countries. Join us, and you’ll immerse yourself in a business full of variety and make a tangible impact in our sector by contributing to the training that build careers and prevents future financial and associated crime. If you are looking for a company that values curiosity, variety and flexibility, then look no further. You'll find it at ICA. Apply now.

 

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 

*Please note that this role may remain advertised until an offer of employment has been made.

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