Credit Controller

Job Locations UK-Birmingham | UK-Basildon
Posted Date 1 week ago(21/11/2023 6:31 AM)
Shared Services
# of Openings
Wilmington Shared Services - Group Finance

Company Outline



Job Role: Credit Controller (4 months fixed term contract).

Location: Birmingham - Hybrid

Salary: £23,000 - £25,000 (DoE)


Why do we want you?

As an experienced Credit Controller, ideally B2B and B2C credit control, including reducing DSO and ledger balances, you will support the Credit Control team in a busy environment. You have a professional manner when contacting customers for payment. You're happy working independently, but also enjoy achieving results as part of a team. You enjoy reviewing processes to improve ways of working and easily adapt to changes around you.  


A bit about us.

We’re Wilmington PLC, a 12-brand group united by governance, risk and compliance. Acting as a trusted partner across our Intelligence, Training & Education divisions, we help our customers to do the right business in the right way as they navigate the Regulatory Compliance landscape. If you’re looking for innovation, opportunity, and community, you’ll find them all and more here.

Job purpose, tasks and responsibilities


  • Contact customers for payment by phone and email.
  • Keep the credit control system up to date with clear notes.
  • Respond to customer account queries in a timely manner and update the issue tracking system.
  • Reconcile customer accounts including withholding tax and exchange rate differences.
  • Identify and allocate cash.
  • Initiate refund of credit balances.
  • Work to challenging cash targets.
  • Join regular discussions about processes, strategy and improvements.
  • Attending meetings within the group, occasional travel may be required.
  • Identify and raise potential bad debts to management
  • Manage Ledger and Relationship with Businesses.
  • Perform Month End reporting duties.

Essential and desirable capabilities


  • Experience in B2B and B2C credit control including reducing DSO and ledger balances.
  • Confidence in using MS Office, such as Word and Excel, including VLookups. 
  • Strong communication skills, both verbally and in writing.
  • Ability to organise and prioritise time effectively. 



  • Experience of using Business Central & Credit Hound would be an advantage.
  • Be accepting and encouraging of evolving processes.
  • Must enjoy working in a lively and hard working team.

Before you go....

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.


What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.


Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.  If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our website.


We are a group united by governance, risk and compliance that helps customers do the right business in the right way. With an impressive brand portfolio, a variety of impactful work and a culture that exists to see you succeed. If you are seeking an environment that values innovation, opportunity and community, then there’s a career for you here at Wilmington plcApply now.




The Legal Bit!

GRC logo (002)

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.



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