Client Solutions Senior Engineer

Job Role: Client Solutions Senior Engineer

Location: UK - Remote

Salary: Competitive

Why do we want you?

At Interactive Medica, we have a strong prescence in over 30 different countries and create bespoke Cloud-based platforms for our clients. As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients. 

We are Wilmington plc

Through trust and knowledge, Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients. 

As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner.

Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe. 

Other responsibilities of this role include, but aren't limited to;

• Supervise daily routines & processes to ensure the smooth running of client’s tools, acting on any implementations needed.
• Identify and implement quality improvements.
• Action support queries from clients within our SLA.
• Advise and recommend appropriate client solutions & alternatives.
• Build positive relationships with clients and report accurately on all operational & technical aspects of the client’s maintenance.
• Explore and contribute to new ways of implementing IM technology.
• Manage client accounts ensuring the delivered solutions are working effectively. 

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

You will also need;

• Experience in the same or a similar role.
• Educated to degree level in a relevant field.
• Good problem solving ability. 
• Passion for achieving excellent client satisfaction.
• Strong knowledge of SQL Server and Transact SQL.
• Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS.
• Ability to work to agreed timescales, keeping clients informed of any delays.
• Confidence in a customer facing role with excellent interpersonal & relationship building skills.
• Experience of speaking to global clients is desirable. 

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.  If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our opportunities@wilmingtonplc.com website.

Join Interactive Medica to help provide web-based software solutions for Life Sciences companies, to facilitate their management of sales, marketing, and medical resources while promoting collaboration with healthcare providers. You’ll immerse yourself in a business built on trust and knowledge and make a tangible impact in our sector. Find what you’re looking for at Interactive Medica. Apply now

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

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