Client Solutions Senior Engineer

Job Role: Client Solutions Senior Engineer

Location: UK - Homebased 

Salary: Competitive

Why do we want you?

We are seeking a versatile Solutions Engineer/ SQL Engineer to join our Service Delivery team. Your expertise in cloud solutions, CRM systems, and SQL will be crucial in supporting our customers in over 15 countries. If you are passionate about innovation, continuous improvement, and advancing your career in the healthcare sector, we would love to hear from you!

“No-one understands the NHS better”

Through trust and knowledge, Interactive Medica (part of HSJ Information Ltd) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients. 

Reporting to our Director of Client Solutions, your main focus will be to support our customers, both on-demand and proactively, making sure our implemented systems are performing optimally.

This role offers exciting travel opportunities, as you may be required to visit customers across the UK and Europe.

As our Client Solutions Senior Engineer, you will be responsible for:

• Supervising daily routines & processes to ensure the smooth running of customer's tools, acting on any implementations needed.
• Ensuring customer standards, processes and best practices are identified and implemented.
• Actioning support queries from customers, adhering to our SLAs.
• Advising and recommending appropriate solutions & alternatives.
• Building positive relationships with customers and reporting accurately on all operational & technical aspects of the client’s maintenance.
• Exploring and contributing to new ways of implementing IM technology.
• Managing accounts ensuring the delivered solutions are working effectively. 

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

In order to be successful in this role you must have / be:

• Experience in the same or a similar role.
• A degree in Computer Science.
• Good problem solving ability. 
• Passion for achieving excellent customer satisfaction.
• Strong knowledge of SQL Server and Transact SQL.
• Ability to work to agreed timescales, keeping customers informed of any delays.
• Confidence in a customer facing role with excellent interpersonal & relationship building skills.

In order to be successful in this role it would be great if you had:

• Experience supporting global customers. 
• Knowledge in Snowflake and data-cloud technologies. 
• Knowledge in Logi Analytics, Tableau and business analytics tools. 
• Knowledge regarding web-based technology and related products (.NET based development, HTML, JavaScript, CSS.).

Discover Your Potential with Us

At HSJ Information Ltd, we believe in empowering our people to take ownership of their careers. You’ll find the support, opportunities, and values needed to thrive—whether your goals are personal or professional. We champion inclusivity, innovation, and integrity, fostering a culture of collaboration and curiosity.  We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.  If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please contact us at opportunities@wilmingtonplc.com.

Our team is courageous, creative, and passionate about making a difference. If this sounds like the environment where you’d succeed, join us and make your mark. When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a generous bonus scheme, pension, life assurance, additional holiday purchase, healthcare, cycle to work scheme, discount vouchers and access to wellbeing resources.

Apply now to embark on a new challenge with HSJ Information Ltd.

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