Client Solutions Senior Engineer

Job Role: Client Solutions Senior Engineer

Location: UK - Homebased 

Salary: Competitive

Why do we want you?

We are seeking a versatile Solutions Engineer/ SQL Engineer to join our Service Delivery team. Your expertise in cloud solutions, CRM systems, and SQL will be crucial in supporting our customers in over 15 countries. If you are passionate about innovation, continuous improvement, and advancing your career in the healthcare sector, we would love to hear from you!

We are Wilmington plc

Through trust and knowledge, Interactive Medica provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients. 

Reporting to our Director of Client Solutions, your main focus will be to support our customers, both on-demand and proactively, making sure our implemented systems are performing optimally.

This role offers exciting travel opportunities, as you may be required to visit customers across the UK and Europe.

As our Client Solutions Senior Engineer, you will be responsible for:

• Supervising daily routines & processes to ensure the smooth running of customer's tools, acting on any implementations needed.
• Ensuring customer standards, processes and best practices are identified and implemented.
• Actioning support queries from customers, adhering to our SLAs.
• Advising and recommending appropriate solutions & alternatives.
• Building positive relationships with customers and reporting accurately on all operational & technical aspects of the client’s maintenance.
• Exploring and contributing to new ways of implementing IM technology.
• Managing accounts ensuring the delivered solutions are working effectively. 

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

In order to be successful in this role you must have / be:

• Experience in the same or a similar role.
• A degree in Computer Science.
• Good problem solving ability. 
• Passion for achieving excellent customer satisfaction.
• Strong knowledge of SQL Server and Transact SQL.
• Ability to work to agreed timescales, keeping customers informed of any delays.
• Confidence in a customer facing role with excellent interpersonal & relationship building skills.

In order to be successful in this role it would be great if you had:

• Experience supporting global customers. 
• Knowledge in Snowflake and data-cloud technologies. 
• Knowledge in Logi Analytics, Tableau and business analytics tools. 
• Knowledge regarding web-based technology and related products (.NET based development, HTML, JavaScript, CSS.).

Find what you’re looking for

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcash plan, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington plc. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria.  If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please visit our opportunities@wilmingtonplc.com website.

Join Interactive Medica to help provide web-based software solutions for Life Sciences companies, to facilitate their management of sales, marketing, and medical resources while promoting collaboration with healthcare providers. You’ll immerse yourself in a business built on trust and knowledge and make a tangible impact in our sector. Find what you’re looking for at Interactive Medica. Apply now.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

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