Client Solutions Engineer

Job Locations ES-Madrid
Posted Date 2 months ago(26/9/2022 9:57 AM)
Division
Intelligence
# of Openings
1
Brand
Interactive Medica

Company Outline

Interactive Medica Logo May2022

Job Role: Clients Solutions (SQL) Engineer

Location: Homebased

Salary: Competitive

 

Why do we want you?

 

 

 

You have outstanding customer service skills along with working experience and knowledge of SQL/Sequel Server. We are looking for a Clients Solutions Engineer  to support our Pan European provider of Healthcare insights.

 

 

We are Wilmington plc

Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way.

 

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

 

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will  support you, develop you and recognise you.

Interactive Medica (Part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients.

Main Purpose of Role

You will be giving support to existing customers, both on demand and proactively, making sure the implemented systems perform optimally, ensuring the SLAs are met. You will also be engaging and  participating in client implementations.

 

  • You will be supervising daily routines and processes to assure the smooth running of clients tools taking action on any implementations needed ensuring standard processes are followed and delivered.
  • Your experience will support in identifying and implementing quality improvements
  • You will be advising and recommending appropriate client solutions and alternatives to ensure the best possible experience and outcome with IM is achieved
  • Build positive relationships with customer and report accurately on all operational and technical aspects of the customer’s maintenance
  • You will be exploring and contributing to the new ways of implementing IM technology
  • Directly handling Client accounts to be sure the deliver solutions perform successfully ensuring the contract in place is committed.

Skills and Experience Required

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

 

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

 

You will also need;

  • Experience in the same or similar role
  • Educated to degree level in a relevant field

  • Language Skills English B2 or higher.
  • Problem solver
  • Passionate about achieving excellent Client satisfaction and Client intimacy
  • High knowledge in regard to web-based technology and related products (.NET based development, HTML, JavaScript, CSS, SQL server and transact SQL.)
  • Capable of judging the required resources and timescales for the completion of client and other projects.
  • Customer facing with excellent interpersonal and relationship building skills

You need to be the kind of person who…

 

  • Loves to learn – both knowledge and skills
  • Is a creative question-asker and a solution-finder
  • Is able to work in a fast paced, fun and progressive environment
  • Enjoys a challenge – we work hard, and it can be a steep learning curve

Before you go....

Thanks for reading our job advert. We’ve tried to bring to life what it’s like working as part of Wilmington plc but we do so much that it’s tough to distil into a single page. We also recognise that sometimes people can be put off applying for a job unless they think they match every requirement. Don’t let that hold you back. If you are excited about the role and think you can do much of what we have described but aren’t sure if you are quite who we’re looking for… give it a try. Nothing ventured nothing gained!

 

Come join us!

We offer a great benefits package which includes standard things like performance related bonus, pension with life assurance etc., but also Wilmington Choices which allows you to tailor your benefits package with offerings like holiday purchase, discount vouchers, heavily subsidised gym membership, cycle to work schemes and dining cards.

 

We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised. 

 

We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies


“We are committed to equality, equality of opportunity and valuing diversity”

 

Wilmington

 

GRC logo (002)

 

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 

*Please note that this role may remain advertised until an offer of employment has been made.

 

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