Programme Administrator

Job Locations SG-OUE Downtown 2
Posted Date 2 months ago(10/8/2022 4:07 AM)
# of Openings
ICTA - Singapore

Company Outline



Job Role: Programme Administrator

Location: Hybrid working / Singapore, 068809 

Salary: Competitive


Why do we want you?

You are passionate about providing excellent customer service and have excellent verbal and written communication skills.


Graduates welcome to apply.


We are Wilmington plc

Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way.


Our two divisions, Information & Data and Training, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.


Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will  support you, develop you and recognise you.


ICTA (part of Wilmington Training division) is the only provider of training in the field of Anti Money Laundering, Governance, Risk and Compliance accredited under Singapore's Institute of Banking & Finance Standards (IBF Standards).

Main Purpose of Role

The Programme Coordinator is responsible for supporting all the day-to-day aspects of programme delivery.


  1. Student Administration/Enrolments
    • Support in enrolment data entry
    • Dealing with general enquiries to an excellent standard of customer service by phone and email and for walk-in visitors
    • Liaison with the ICTA Finance Team on all queries relating to funding and payment
  2. Learning Management System
    • Uploading timetables for workshops and assessments
    • Monitoring the student forums and making the necessary postings
  3. Workshop Delivery (materials and logistics)
    • Support in creating meeting requests for workshops
    • Moderation of live online learning sessions and supporting tutors
  4. Assessment, Examination and Certification Logistics
    • Assistance in invigilation and assessment administration
    • Certificate preparation and/or delivery
  5. Others
    • Admin assistance to the Head of Operations
    • Assistance in events and activities
    • Supplies Requisition
    • Warehouse/Storage maintenance (twice a year)
    • Mailbox Checking

Skills and Experience Required

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...


We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. Experience in the same or similar role will also be considered. 


The skills and attributes required


  • A passion for excellence in customer service
  • Good verbal and written communication skills
  • Administration skills
  • Microsoft Office skills
  • Accuracy and attention to detail
  • Consistent in approach to all tasks
  • Patience and being well organised
  • Reliable and confident are key characteristics
  • Knowledge or experience of using Salesforce is desirable but not essential as full training will be provided

Wherever you are in your career and whatever your expertise, we look for people who:

  • are passionate about providing high quality solutions to our customers
  • love varied work that plays to their strengths while helping them develop
  • want to work together to learn, grow and achieve common goals
  • are excited to be part of a diverse and unique global community
  • who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Before you go....

Why join us?

We are a dynamic business, providing a huge number of products to a wide range of customers. Therefore we understand the power of diversity, and we celebrate the innovation and creativity that can be achieved through our own unique experiences, knowledge, and perspectives. We love to build teams that showcase our individuality and creativity, building our positive culture across our organisation.


Our work provides variety, development and the opportunity to be part of a committed community of over 700 colleagues in 8 countries worldwide. Our environment is encouraging, supportive, and committed to individual, business and team growth; one where people love to join and make an impact. We embrace new ideas and fresh thinking, we overcome challenges together, and we rely on each other to bring innovation to life. At Wilmington, we work hard to help each other grow and succeed.


What do we offer?

Joining Wilmington means you’ll be part of a dedicated team, committed to providing high quality services and support to our customers. Our people are empowered to learn and develop themselves, and being part of our team, we provide the opportunities for you to grow.


We offer a great core benefits package and we have a hybrid working framework that balances flexible working with providing the space for collaboration and learning from each other.


We care about the physical and mental health of all our colleagues. We provide an extensive range of wellbeing resources so that everyone feels supported, and has the best opportunity to do their best work.



GRC logo (002)

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


*Please note that this role may remain advertised until an offer of employment has been made.


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