Course Operations Coordinator

Job Locations UK-Leicester | UK-Plymouth
Posted Date 3 weeks ago(28/4/2022 9:57 AM)
# of Openings
Mercia Group

Company Outline


Mercia logo Nov 2020


Job Role: Course Operations Coordinator

Location: Leicester

Salary:  £20,500 - £23,000


Why do we want you?

You are a practical, unflappable individual with good customer service and administration experience who is looking for a step into the world of corporate events management.  


You handle everything with a smile and you aren't afraid of rolling your sleeves up to do what is necessary to make the event a success. 


In this high profile administrator job role you will be part of an administrative team who are the ones that make it all happen. Our events are high profile conferences and training events delivered via face to face, on-demand recording or virtual via Zoom and you will be responsible for all elements required to ensure they run efficiently.


If this sounds like something that will make you jump out of bed in the morning, why not read on and submit an application to see where it takes you?


A bit about us.

Wilmington plc is a company with a difference. Our core purpose is helping our customers to do the right business in the right way.  Over the years we’ve grown by acquisition developing a portfolio of businesses who provide GRC and regulatory compliance solutions to enterprise customers and professionals across the globe.  Mercia Group is one of them!


Mercia Group is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. 

Main Purpose of Role

You will be part of a team that focuses on the organisation and planning of our events. You will work alongside others to deal with any issues that arise and ensure that all events are a success. You will also be integral in ensuring all communications are sent as required to our external support network.



  • Responsibility for administration and running of accountancy and tax course programmes, for a portfolio of both individual firms and national events
  • Assisting with the planning and organising of various courses, conferences, events and online training. This involves coordinating venues, speakers, dates and communications to clients
  • Reviewing processes and procedures to continually improve
  • Delivering a key contribution to the development of the business and ensuring that Mercia’s training is always of the highest quality.

Skills and Experience Required

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...


We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.


You will also need;

  • You must be able to work on your initiative
  • A strong team member who can support others with tasks
  • You must demonstrate that you can work in a face-paced environment
  • Be able to communicate efficiently with clients and external suppliers, including dealing withdifficult conversations
  • An exceptionally strong planner who can prove they can multi-task

You need to be the kind of person who…


  • Has strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills
  • Has strong ICT skills and has had exposure to different systems
  • Has the ability to negotiate with others and seek resolutions
  • Can demonstrate excellent interpersonal skills with the ability to work with minimal supervision. This is important asthe teamwork in a hybrid office/home environment
  • Can demonstrate that they are organised and able to plan independently
  • Loves to learn – both knowledge and skills
  • Is a creative question-asker and a solution-finder
  • Is able to work in a fast paced, fun and progressive environment
  • Enjoys a challenge – we work hard, and it can be a steep learning curve

Before you go....

Thanks for reading our job advert. We’ve tried to bring to life what it’s like working as part of Wilmington plc but we do so much that it’s tough to distil into a single page. We also recognise that sometimes people can be put off applying for a job unless they think they match every requirement. Don’t let that hold you back. If you are excited about the role and think you can do much of what we have described but aren’t sure if you are quite who we’re looking for… give it a try. Nothing ventured nothing gained!


Come join us!

We offer a great benefits package which includes standard things like performance related bonus, pension with life assurance etc., but also Wilmington Choices which allows you to tailor your benefits package with offerings like holiday purchase, discount vouchers, heavily subsidised gym membership, cycle to work schemes and dining cards.


We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised. 


We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies.


As a portfolio Company, we are all different at Wilmington.  We understand the power of bringing difference together and we celebrate the innovation and creativity it brings through diverse experience, knowledge, and perspectives. 


Wilmington DI Banner (002)



GRC logo (002)


The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


*Please note that this role may remain advertised until an offer of employment has been made.


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