• Salesforce Support Executive

    Job Locations UK-Leicester
    Posted Date 1 week ago(10/1/2019 4:00 AM)
    Wilmington Shared Services
    # of Openings
    Wilmington plc
  • Company Outline




    Job Role: Salesforce Support Executive
    Location: Leicester, LE19

    Salary:  up to £30,000 (DoE)


    Wilmington plc is a dynamic and expanding company with a common aim – turning knowledge into advantage. We provide information services and training to professional business markets within the Risk & Compliance, Professional and Healthcare sectors. We enable professionals and their organisations to enhance performance by providing high quality, relevant and reliable information, education and knowledge. Our services are underpinned by our core values of enhancing, enabling, collaborating and innovating.


    We know how critical our employees are to us achieving success, so we make sure we recruit great people to help us to maintain the trust of our customers and develop new, innovative products.


    This is a place where you can truly progress. A place where you can be heard. Here, combining know-how with a great attitude will give you the opportunity to succeed.


    Technology at Wilmington

    Technology plays a key part enabling Wilmington to achieve its business goals. Positioned at the heart of the organisation and part of the Executive Committee, the technology function touches on all aspects of our business.


    Reporting to the Director for Business Systems, this role is part of the team which provides vision, and project leadership across all aspects of our Financial and Sales systems.


    Why do we want you?

    We want you because you’re looking for a forward thinking, innovative organisation where you can use your advanced Salesforce experience and reporting expertise to its full potential.

    Main Purpose of Role

    In this job role, your main purpose will be to provide day to day support to Salesforce users, primarily supporting our Professional/Accountancy division which is head quartered in our office in Leicester.  Our key brand in Accountancy is “Mercia” (https://www.mercia-group.co.uk/). The deployment of Salesforce into this group is a key corporate priority – this role will play a crucial role in the success of this deployment.


    You will need to be someone who enjoys driving adoption and best practice in Salesforce through the support that you offer and the provision of reports and analysis supporting change and innovation.


    On a daily basis you will work closely with our colleagues and senior business leaders managing their ongoing support requests and administrative needs. 

    You will also assist in maintenance of system documentation and policies/procedures and will communicate regularly with the business in order to provide support, information and training on new features and functionality, as well as the training of new colleagues. 


    If it sounds interesting to you and you've got the relevant experience as detailed below why not apply and see where it takes you.

    Skills and Experience Required

    We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...


    We know it’s not a skill, but the successful candidate must have permission to work in the UK by the start of their employment 


    You will also need;

    • Experience in the same or similar role
    • Advanced Salesforce reporting expertise
    • Excellent attention to detail
    • Strong organisational skills
    • Proven documentation skills
    • Strong customer service skills
    • The ability to communicate effectively at all levels both internally and externally
    • Ability to work effectively as part of a remote team.
    • Experience of reporting writing and dashboard creation on the Salesforce platform
    • Experience of end-user training

    You need to be the kind of person who…

    • Is passionate about Salesforce and reporting high quality information
    • Loves to learn – both knowledge and skills
    • Is a creative question-asker and a solution-finder
    • Can work in a fast paced, fun and progressive environment
    • Enjoys a challenge – we work hard, and it can be a steep learning curve


    Before you go...
    Thanks for reading our job advert. We’ve tried to bring to life what it’s like working as part of Wilmington Plc but we do so much that it’s tough to distil into a single page. We also recognise that sometimes people can be put off applying for a job unless they think they match every requirement. Don’t let that hold you back. If you are excited about the role and think you can do much of what we have described but aren’t sure if you are quite who we’re looking for… give it a try. Nothing ventured nothing gained!


    Come join us!

    At Wilmington Plc, we know how hard our employees work and the contributions they make to our business. As such we offer attractive salary packages that include some fantastic benefits such as contributory pension scheme with life assurance, at least 23 days' annual holiday but also flexible benefits that allows you to tailor your choices i.e. purchase additional holiday days, discount vouchers, heavily subsidised gym membership, cycle to work schemes and dining cards.

    We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised. 



    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

    “We are committed to equality, equality of opportunity and valuing diversity”




    The Legal bit 

    The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


    *Please note that this role may remain advertised until an offer of employment has been made.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed