• Apprenticeship Assessment Coordinator

    Job Locations UK-Sutton Coldfield
    Posted Date 3 months ago(4/12/2018 6:37 AM)
    Risk & Compliance
    # of Openings
  • Company Outline

    ICA logo


    Job Role: Apprenticeship Assessment Coordinator

    Salary:  £19,000 to £20,100 (DoE)

    Location: Sunny Sutton Coldfield, B72

    This role is available for local candidates already authorised to work in the role’s country only.



    ICA is the leading global provider of professional certificated qualifications and training in anti-money laundering (AML), compliance and fraud/financial crime prevention. For novice and experienced practitioners alike, the ICA certificate and diploma courses are a benchmark of excellence. ICA's internationally recognised qualifications enhance the knowledge and skills of individuals, improve business practice and minimise risk.  ICA is part of Wilmington plc.


    Why do we want you?

    We want you because you are an experienced customer service representative who knows what being customer centric really means.  You are also a true team player and who enjoys helping and providing high quality support to both colleagues and clients alike. 

    Main Purpose of Role

    On a day to day basis you will be responsible for coordinating our apprenticeships. 


    So what does assessment coordination mean we hear you cry... .... well you will administer ICA’s apprenticeship end-point assessment services.  It would be great if you've had experience within the apprenticeship or education arena as that will make the transition much easier for you and us.


    As well as administering out end-point assessment service, you will also support the wider work of the team and the other qualifications that we offer including things like; production of assessment materials (assignment and examination papers), the allocation of the marking for ICA qualifications, assisting in the production of candidate references, processing supplier invoices the issuing of candidate certificates.


    You'll be recording and releasing assessment results via our in-house database so you'll need to be fully IT literate and competent in the use of a CRM system.


    We're a small but perfectly formed team so team-work and the ability to muck in are key attributes needed.


    This is a new role so you'll need experience within a customer service job function where you have had to develop excellent organisation, prioritisation and timekeeping abilities along with managing multiple relationships with very busy professional people.


    This is an international job role working with students and training organisations across the globe so its going to keep you really busy.  You'll get a structured induction programme which will help you understand our agile and interesting business and your role within it fully before we give you the reins and let you get stuck in.  


    We're looking for someone who can really put their arms around our apprenticeship qualifications administration and develop it into a fantastic customer service offering within the apprenticeship world.  If this is you, why not apply and find out more.  

    Skills and Experience Required

    We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...


    We know it’s not a skill, but the successful candidate must have permission to work in the UK by the start of their employment 


    You will also need;


    • Experience working to tight deadlines within a busy customer service role ideally relating to education, qualification or apprenticeships
    • The ideal person for this role will must be a team player who can equally work on their own initiative
    • Excellent organisation and timekeeping
    • Strong communication, both written and oral
    • A positive and friendly approach to customers
    • A commitment to delivering excellent customer services
    • Meticulous attention to detail

     You need to be the kind of person who…


    • Is passionate about providing exceptional customer service
    • Loves to learn – both knowledge and skills
    • Is a creative question-asker and a solution-finder
    • Is able to work in a fast paced, fun and progressive environment
    • Enjoys a challenge – we work hard, and it can be a steep learning curve


    Before you go...
    Thanks for reading our job advert. We’ve tried to bring to life what it’s like working as part of Wilmington Plc but we do so much that it’s tough to distil into a single page. We also recognise that sometimes people can be put off applying for a job unless they think they match every requirement. Don’t let that hold you back. If you are excited about the role and think you can do much of what we have described but aren’t sure if you are quite who we’re looking for… give it a try. Nothing ventured nothing gained!


    Come join us!

    At Wilmington Plc, we know how hard our employees work and the contributions they make to our business. As such we offer attractive salary packages that include some fantastic benefits such as performance related bonus, contributory pension scheme with life assurance, at least 23 days' annual holiday but also flexible benefits that allows you to tailor your choices i.e. purchase additional holiday days, discount vouchers, heavily subsidised gym membership, cycle to work schemes and dining cards.


    We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised. 



    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

    “We are committed to equality, equality of opportunity and valuing diversity”




    The Legal bit 

    The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


    *Please note that this role may remain advertised until an offer of employment has been made.


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