• Client Services Coordinator

    Job Locations UK-London
    Posted Date 3 weeks ago(26/10/2018 9:06 AM)
    # of Openings
    Bond Solon
  • Company Outline


    Bond Solon logo -final


    Bond Solon specialises in providing legal training for non-lawyers whose role requires them to interact with the law.  Bond Solon’s name is synonymous with witness preparation (see http://www.bondsolon.com/roman-abramovich-wins-court-battle.aspx), but they also provide niche products to a number of other core sectors:  Investigations, Expert Witness, Health & Social Care and Emergency Planning.


    Bond Solon is part of the Wilmington PLC Professional Division, is a leading legal training and information company based in the UK. Over the last 20 years, Bond Solon have designed and delivered a range of award winning training courses and qualifications targeted specifically at non-lawyers who are involved in the legal system in the UK and worldwide.



    Job Role:  Client Services Co-ordinator x 2

    Location: London, United Kingdom

    This role is available for local candidates already authorised to work in the role’s country only. Wilmington Plc will not provide relocation or sponsorship for this role.

    Closing Date:  *6th November 2018


    At Bond Solon we know how critical our employees are to us achieving success, so we make sure we recruit great people to help us to maintain the trust of our customers and develop new, innovative products.  This is a place where you can truly progress. A place where you can be heard.  Here, combining know-how with a great attitude will give you the opportunity to succeed. We are able to offer exceptional career development opportunities #WilmingtonCareers and as such we are now looking for an experienced Customer Services Coordinator to work within our Aldgate, London Head Office.

    Main Purpose of Role

    This is a customer service role with a difference so we are looking for a super organised, customer service specialist to put their arms around it and the clients it supports.


    As it says in the intro we provide training to professionals across a number of different specialisms so ideally we'd love to find someone with a training coordination or administration background to join our team.


    You will be responsible for the full training administrator cycle such as booking delegates on to in-house and open courses, chasing coursework prior to attendance of the programme or dealing with a variety of queries relating to their programme i.e. attendance to it or even the qualifications gained after attending.  Your delegates/clients are often busy professionals who don't have time to do things like read joining instructions so you may even just need to talk them through exactly what they need to do, when they need to do it by!


    Other areas you'll get involved with are;

    • Assisting with the administration of training events 
    • Developing and maintaining professional working relationships with clients, trainers and internal teams
    • Liaising with clients to determine details of inhouse training events 
    • Liaising with trainers to ensure they have the correct documentation and venue details
    • Liaising with internal venue teams to finalise delegate numbers, room and technology requirements etc. 
    • Liaising with accreditation bodies overseeing the company’s qualifications 
    • Ordering course materials and confirm delivery by deadline date
    • Dealing with queries from clients and internal teams 
    • Collating and scanning feedback forms within deadlines

    These are just a few of the things you'll get involved in in this incredibly varied and challenging role.


    Skills and Experience Required

    To be considered you'll need;

    • Then right to work in the UK.  This role is available for local candidates already authorised to work in the role’s country only. Wilmington Plc will not provide relocation or sponsorship for this role.
    • Extensive experience within a Customer Service role ideally within the training/Learning & Development field or similar.
    • Exceptional communication and customer service abilities  
    • A very high level of accuracy and attention to detail
    • To be a good team player who likes to work collaboratively
    • High level of computer literacy 
    • Fluent English written and verbal skills 


    Come join us!

    At Wilmington Plc, we know how hard our employees work and the contributions they make to our business. As such we offer attractive packages that not only include some fantastic benefits such as performance related bonus, contributory pension scheme with life assurance, private healthcare, 25 days' annual holiday but also a flexible benefits scheme that allows you to tailor your choices to suit your needs (holiday purchase, gym membership, cycle to work and dining cards).


    We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised.


    The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


    *Please note that this role may remain advertised until an offer of employment has been made.



    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

    “We are committed to equality, equality of opportunity and valuing diversity”





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