• Technical Services Administrator

    Job Locations UK-Leicester
    Posted Date 2 weeks ago(10/10/2018 5:26 AM)
    # of Openings
  • Company Outline



    mercia_logo_cmyk (2)


    Mercia (www.mercia-group.co.uk) is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Over 3000 firms use our file review service and rely on our audit and compliance manuals. More 6000 firms attend our training events and use our online training solutions. Mercia is part of Wilmington plc's Professional Division. 


    Job Role:  Part Time Technical Services Administrator  (22.5 hrs PW)

    Location: Leicester, United Kingdom

    Closing Date:  *23rd October 2018


    At Wilmington Plc we know how critical our employees are to us achieving success, so we make sure we recruit great people to help us to maintain the trust of our customers and develop new, innovative products.  This is a place where you can truly progress. A place where you can be heard.  Here, combining know-how with a great attitude will give you the opportunity to succeed. We are able to offer exceptional career development opportunities #WilmingtonCareers and as such we are now looking for an Part Time Administrator to work within our Mercia Business.

    Main Purpose of Role

    This part time administrator job role will suit you if you are an experienced senior level administrator who enjoys a variety of responsibilities and provides high quality customers service.


    If you have a customer focused, detail driven approach and enjoy working in a friendly, dedicated, supportive team this could well be what you are looking for.


    At Mercia we are a leading provider of training, marketing and support services to the UK accountancy profession.  This role sits within our technical services team. Technical services are made up of technical authors, consultants and a small administration team.  The entire team work collaboratively to produce a range of publications which support accountants in their day to day work.  We are also on hand to answer technical queries and we provide an auditing and consulting service. 


    In this part time administrator role, you will be responsible for several elements relating to the overall team purpose.  We are looking for an experienced administrator who is looking for 22.5 hours per week ideally over 3 days per week but we are open to discussion on this, and who has a 'can do' attitude.  You will need to be someone who likes and is able to work autonomously (once trained of course) and who enjoys taking ownership of all aspects of their work.


    We are an enabling and innovative team who are looking for someone whose work experience to date will allow them to bring fresh ideas on how we can enhance the support we offer to our internal and external customers.


    We have listed some of the key elements of the Technical Services Administrator job role below, but this is by no means an exhaustive list!


    Regular tasks include; 

    • Handling enquires from customers concerning our products and services via phone and email 
    • Proof reading publications and reports. Don’t worry you don’t need to be a technical expert just have a good degree of common sense and grammatical competence
    • Co-ordination of the end to end publication updates which will include liaising with the technical authors, ensuring updates go to the right customers and communicating with the marketing team to ensure the up to date information is shown on our website 
    • Administrative support to the technical services team ranging from invoicing customers, ensuring technical queries have been allocated to a consultant and performing customer checks so we comply with Anti-Money Laundering Regulations

    Skills and Experience Required


    What are we looking for? 

    • This role is available for local candidates already authorised to work in the role’s country only. Wilmington Plc will not provide relocation or sponsorship for this role.
    • Experience in a similar senior level administrative role
    • Strong literacy skills
    • Experience of proof reading documents is desired but attention to detail is essential
    • An organised, self-sufficient team player with a willingness to ‘get stuck in’ 
    • A good level of IT competence including word and excel and willingness to learn new skills with the appropriate training 
    • An understanding of the accountancy profession would be advantageous but not essential

    What can we offer you? 

    • A role with variety. You’ll be talking to a range of customers each day and be involved in different activities and projects 
    • Flexibility – this is a part time role, 22.5 hours, ideally over 3 days per week. However, we are open to discussing other working patterns 
    • Competitive salary, pension, holidays and flexible benefits 
    • Being part of a friendly, people orientated business


    We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognised. To read what colleagues think of Wilmington visit our Glassdoor page: goo.gl/jNHAIG


    The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

    Wilmington plc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.


    *Please note that this role may remain advertised internally until an offer of employment has been made.


    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

    “We are committed to equality, equality of opportunity and valuing diversity”




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