• Client Solutions Engineer

    Job Locations ES-Madrid
    Posted Date 2 months ago(27/9/2018 10:20 AM)
    Division
    Healthcare
    # of Openings
    1
    Brand
    Interactive Medica
  • Company Outline

    IM Logo

     

    Interactive Medica is a pure cloud player giving clients all the advantages of a cloud and SaaS application platform focusing on Life Sciences. This platform applies the advantages of cloud technology so that our clients can better differentiate their products and services versus less agile competitors.

     

    Interactive Medica serve clients in 46 countries and are present in UK, Sweden, Germany, Netherlands and Spain.

    Main Purpose of Role

    Giving support to existing customers, both on demand and proactively, making sure the implemented systems perform optimally, ensuring the contract/SLA are committed. Participate in client implementations

    • Monitor daily routines and processes to assure the maintenance of the clients.
    • Action support items related to the accounts in charge.
    • Ensure customer standards, processes and best practises are identified and implemented.
    • Identify and implement quality improvements
    • Monitor and action implementations to make sure those common standards, processes and best practises are properly followed and delivered.
    • Advise and recommend appropriate client solutions and alternatives to ensure the best possible client experience with IM is achieved
    • Ensure client’s operations routines are documented properly
    • Build strong relationships with customer and report accurately on all operational and technical aspects of the customer’s maintenance
    • Explore new ways of implementing IM technology
    • Contribute to the documentation of IM technology
    • Manage Client accounts to be sure the deliver solutions perform optimally ensuring the contract in place is committed.
    • Participate in implementation tasks if required

    Skills and Experience Required

    Formal Requirements:

    • Good command of English (B2 or higher is mandatory).
    • Multinational company job experience is preferable.
    • Educated to degree level in a relevant discipline.
    • High knowledge in regard to web based technology and related products (.NET based development, HTML, JavaScript, CSS, SQL server and transact SQL.
    • Minimum of 3 years experience in similar function.

    Competencies:

    • Numerical and analytical ability.
    • Communication skills to grasp the situation, find the fact, analyse the problems and advise the suggestion in friendly atmosphere.
    • Ability to work independently once being given direction and/or instruction.
    • Problem solver
    • Passionate about achieving excellent Client satisfaction and Client intimacy
    • Capable of judging the required resources and timescales for the completion of client and other projects.
    • Ability to manage shifting priorities within strict time frames.
    • An effective project manager with high personal standards
    • Embrace the challenge of continuous innovation.
    • Foster a culture of open-mindedness.

     

    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning and career opportunities are possible across all Wilmington companies.

     

    "We are committed to equality, equality of opportunity and valuing diversity"

     

    Wilmington

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