Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.
Wilmington Healthcare comprises Wellards, Binley’s NHiS and HSJ.
Customer Service Representative
Closing date: 14th October 2018
Are you seeking a challenging Customer Service Representative role with a difference?
Here at Wilmington Healthcare, our client services consists of three key teams; service, delivery and engagement and our Customer Service Representatives are an integral part of our objective to achieve client service excellence throughout the Wilmington Healthcare.
In this Customer Service job role, you will be part of the service delivery team focussing on ensuring that the delivery of all Wilmington Healthcare products and services are aligned with client need, delivery timelines and service level agreements.
You will work with clients from across the healthcare community including some of the most high profile organisations within pharma, medtech, wound care, voluntary organisations and the NHS.
This is an integral, problem solving job role you will have ownership of a number of customer journey related tasks from the administration and onboarding of customers, right through to managing activity on Wilmington Healthcare IT platforms and services.
It's a busy, diverse and interesting customer service role which will require someone who enjoys investigating issues, complaints and data misuse, through to supporting the delivery of core Wilmington Healthcare services.
If you're a technology superstar which patience, determination and professionalism who is looking for a more challenging role than the usual Customer Service opportunities, and your passionate about customer experience, this could be the next role for you.
Our Customer Service Team are exceptional so we're looking for an exception individual with strong attention to detail and a passion for excellence to join them as soon as possible.
Other areas you will cover are;
You will need:
We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies
“We are committed to equality, equality of opportunity and valuing diversity”