• Business Development Administrator

    Job Locations UK-Plymouth
    Posted Date 4 weeks ago(24/7/2018 7:20 AM)
    Division
    Professional
    # of Openings
    1
    Brand
    Mercia
  • Company Outline

     

     

    mercia_logo_cmyk (2)

     

    Mercia (www.mercia-group.co.uk) is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Over 3000 firms use our file review service and rely on our audit and compliance manuals. More 6000 firms attend our training events and use our online training solutions. Mercia is part of Wilmington plc's Professional Division. 

    Main Purpose of Role

    The candidate’s main responsibility will be to provide administration support for the sales and marketing department, including managing the client contracts process:

     

    • Book appointments for the managers and manage diaries
    • Process client Memberships and subscriptions, including relevant paperwork and the management of the control sheet (an Excel based tracking system)
    • Raise and edit sales ledger invoices for the memberships & subscriptions, creating sales ledger credit notes where applicable, and sending copy invoices when requested
    • Provide client support for the products they have purchased. I.e give them a step by step guide how to use their product and describe the product they have purchased
    • Book and attend conferences.
    • Contact clients/accountants ensuring they have all the correct information within their training, making sure they are following through with their CPD training.
    • Daily administrative jobs I.e. – post, phones, incoming calls, dealing with any queries that come through.
    • Create and produce monthly accounts reports, reporting to our company financial controller, manage Direct Debit mandates and send them to the financial controller
    • Taking payments from clients/customers
    • Make outbound calls to existing and potential new customers to provide customer care and support the client renewal process
    • Such other duties as required to support the smooth running of the company.

    Skills and Experience Required

     

    • The person must be able to work on their own and as part of a team (as they will be remotely managed)
    • Customer focus – be dedicated to finding solutions and making transactions straightforward for our customers
    • Have a good working knowledge of Access, Microsoft Word and Excel (knowledge of Salesforce would be an advantage but not essential)
    • Excellent verbal and written communication skills (especially over the telephone)
    • Ability to prioritise own work load and manage their time effectively
    • Ability to consider the requirements of other departments and business requirements when setting up contracts or memberships
    • Demonstrable track record in building up a good working knowledge of all products, services and pricing (training will be given if necessary) and be able to talk confidently to clients and colleagues about these.
    • Attention to detail and the ability to explain detail to others
    • Team player – to work effectively alongside colleagues within the team

     

    The postholder may need to travel to other venues within UK and to work flexible hours when required to.

     

      

    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies


    We are committed to equality, equality of opportunity and valuing diversity

     

    Wilmington

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