• Assistant Credit Manager

    Job Locations UK-Basildon
    Posted Date 3 months ago(26/7/2018 6:02 AM)
    Wilmington Shared Services
    # of Openings
    Wilmington plc
  • Company Outline




    Wilmington plc is a dynamic and expanding company with a common aim – turning knowledge into advantage. We provide information and training to professional business markets within the Risk & Compliance, Professional and Healthcare sectors. We enable professionals and their organisations to enhance performance by providing high quality, relevant and reliable information, education and knowledge. Our services are underpinned by our core values of enhancing, enabling, collaborating and innovating.

    Main Purpose of Role

    Supporting the Credit Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.

    Skills and Experience Required



    • Chasing customers for payment by phone and email.
    • Keeping the credit control system up to date with clear notes.
    • Handling customer queries regarding payments and invoices.
    • Reconciling customer accounts including withholding tax and exchange rate differences.
    • Working to challenging call and cash targets.
    • Leading regular discussions about processes, strategy and improvements, with the goal of systematic processes.
    • Attending meetings within the group, some travel may be required.
    • Managing the month end process and reporting within the group's deadlines
    • Responsible for accurate, deadline driven, bad debt provision reporting.
    • Leading the weekly huddle, monthly catch ups and credit meeting
    • Motivating, managing, mentoring, training and development of the Credit Control team
    • Account escalations and legal processing
    • Managing withholding tax.
    • Query log management.
    • Assisting the credit manager with the development and implementation of group policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents.


    • Experience in B2B credit control including reducing DSO and ledger balances.
    • Minimum GCSE English and Maths grade B.
    • ICM Qualification preferred.
    • Previous management experience of a team, ideally within a plc
    • Intermediate Excel and Word including vlookups.
    • Strong communication skills.
    • Time management and organisational skills.
    • Must enjoy working as part of a lively and hard working team.
    • Experience of using Sun and Salesforce would be an advantage.





    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

    “We are committed to equality, equality of opportunity and valuing diversity”





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