• Client Advisor

    Job Locations UK-Leicester
    Posted Date 3 months ago(1/6/2018 10:01 AM)
    # of Openings
  • Company Outline



    mercia_logo_cmyk (2)


    Mercia (www.mercia-group.co.uk) is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Over 3000 firms use our file review service and rely on our audit and compliance manuals. More 6000 firms attend our training events and use our online training solutions. Mercia is part of Wilmington plc's Professional Division. 

    Main Purpose of Role

    Client Advisor

    The position is within the Marketing Support department who support Accountancy practices with a full range of innovative marketing tools and services from bespoke websites, apps, client information and newsletters. This is a department that has busy periods throughout the year and as a small team we need flexibility and willingness from all our team members when help is needed to maintain the client experience.

    Skills and Experience Required


    Key Responsibilities Include


    • Responding to client enquires via phone, online chat or email to provide advice, information or answer queries about the full range of products available. These include websites, social media, apps, digital or printed factsheets, newsletters and tax cards
    • Pro-actively contacting clients regarding changes to services, chasing renewals and orders
    • Being involved in the complete buying process from initial advice, chasing and taking orders to proof reading products and invoice routines


    Skills and experience:

    • professional telephone manner
    • ability to work under pressure
    • attention to detail and be well organised
    • previous administration experience
    • ability to multi-task
    • ability to deal courteously and efficiently with a wide range of people
    • an excellent working knowledge of Word, Outlook and Excel
    • a knowledge of Salesforce would be advantageous
    • knowledge of the accountancy profession is desirable.
















    We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

    “We are committed to equality, equality of opportunity and valuing diversity”




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