Product Support Researcher (Fixed term contract)

Job Locations UK-Basildon
Posted Date 1 month ago(19/2/2018 6:05 AM)
# of Openings
Wilmington Healthcare

Company Outline




Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.

Wilmington Healthcare comprises Wellards, Binley’s NHiS and HSJ.


Main Purpose of Role

This is a minimum 9-month Fixed Term Contract (to be reviewed upon completion) working on a full-time basis. The hours of work are Monday to Friday 9-5, 30 minutes lunch.




  • The main purpose of the role is to maintain and develop Binleys data, through constant review and improvement.
  • To maintain a quality at a rate across all projects of no higher than a 2% error rate across all data processed data processed.
  • To meet 100% of KPI’s as required by the various product /project KPI’s.
  • To liaise with health care professionals, NHS and Local Authority Executives at all levels.


Other responsibilities include:

  • To undertake telephone, desk and web research and capture results into the Binleys Core Data in order to continually update, enhance and improve Binleys Core Products in line with the product schedule.
  • Driven by CRM validation requests, undertake telephone, desk and web research and capture results, to continually update, enhance and improve Binleys Data.  Log and report findings through the CRM UI.

This is not an exhaustive list of duties and the research and data collection assistant may be required to carry out other roles, commensurate to their ability.

Skills and Experience Required



  • Graduate Degree or equivalent
  • 5 GCSE’s A-C grades to include Maths and English or equivalent



  • Good verbal communication and inter-personal skills with the ability to build effective working relationships.
  • Excellent telephone manner
  • Ability to meet deadlines
  • Proven organisational skills
  • Good written communication skills
  • Eye for detail 
  • Multi-task ability
  • Good knowledge of Word and Excel
  • Can-do attitude


  • Proven experience of outbound cold calling is essential, coupled with the handling of data held on a database.



Knowledge if the UK healthcare market and an understanding of the structure of the NHS in the UK would be an advantage




We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

“We are committed to equality, equality of opportunity and valuing diversity”





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