Salesforce Support Executive

Job Locations UK-London
Posted Date 2 weeks ago(13/2/2018 11:01 AM)
# of Openings
Wilmington plc

Company Outline




Wilmington plc is a dynamic and expanding company with a common aim – turning knowledge into advantage. We provide information and training to professional business markets within the Risk & Compliance, Finance, Legal and Insight sectors. We enable professionals and their organisations to enhance performance by providing high quality, relevant and reliable information, education and knowledge. Our services are underpinned by our core values of enhancing, enabling, collaborating and innovating.

Main Purpose of Role

The main purpose of this role is to support the day to day system and user requirements of Salesforce and to drive adoption and best practice in Salesforce through this support, and the provision of reports and analysis.


Responsibilities will include:


  • Provide advanced day to day system and user support
  • Assist users in creating reports and dashboards, providing them with the knowledge and tools to write their own reports
  • Produce and maintain a portfolio of reports to monitor and promote user adoption
  • Work with businesses to monitor usage and advocate best practice
  • Identify areas of improvement and work with the affected businesses
  • Develop reports and dashboards to monitor data quality
  • Continuously monitor data quality and integrity and perform data tasks such as de-duping and data cleansing
  • Assist in the creation of new products, new users and reassigning opportunities and accounts
  • Assist in the maintenance of user guides
  • Provide post deployment support
  • Contribute to driving adoption
  • Assist in the development of training plans
  • Deliver training sessions and refreshers as required
  • Other duties as required

Skills and Experience Required


  • Knowledge of the Salesforce platform and specifically its reporting functionality
  • Excellent attention to detail
  • Strong customer service skills
  • Strong organisational skills
  • Proven documentation skills
  • Advanced skills in Microsoft office
  • The ability to communicate effectively at all levels both internally and externally


  • Experience of reporting writing and dashboard creation on the Salesforce platform
  • Experience of supporting a system and its users



We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

“We are committed to equality, equality of opportunity and valuing diversity”





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