Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.
Wilmington Healthcare comprises Wellards, Binley’s NHiS and HSJ.
Client services consists of three key teams; service, delivery and engagement. Our aim is to achieve client service excellence throughout the Wilmington Healthcare client journey from onboarding to advocacy.
The Client Delivery Executive role involves the delivery of a variety of products, services and projects, such as data feeds within SLAs and KPIs. It also involves some reporting and analysis on trends both retrospectively and proactively, as well issue identification and resolution to mitigate reoccurring issues.
You will also be responsible for client acceptance testing of any deliverables before they are release to the client, as well as
ensuring that all client queries relating to delivery are responded to quickly, sensitively and satisfactorily. Our aim is to exceed client expectations at every given opportunity to ensure all future interactions are positive and conducive to a long-term relationship.
Working with clients from across the healthcare community including pharma, medtech, wound care, voluntary organisations and the NHS to name a few.
Tasks include, but are not limited to, the following:
Working closely with the Senior Client Delivery Manager you will be responsible for undertaking a variety of complex and work activities, some non-routine, with a substantial degree of personal responsibility and autonomy within agreed frameworks. It is important to be able to work both alone and as a member of a team. When working with clients there will be the need to deal with some confidential and difficult issues and to act accordingly.
This will include:
This role will involve patience, determination and professionalism to ensure positive outcomes and experience for both clients and the business as a whole.
Knowledge of the UK and ROI pharmaceutical industries, The NHS and the healthcare sector
We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies
“We are committed to equality, equality of opportunity and valuing diversity”