Training Events Administrator

1 week ago(6/12/2017 9:25 AM)
# of Openings

Company Outline



mercia_logo_cmyk (2)


Mercia ( is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Over 3000 firms use our file review service and rely on our audit and compliance manuals. More 6000 firms attend our training events and use our online training solutions. Mercia is part of Wilmington plc's Professional Division. 

Main Purpose of Role

6 months FTC



Skills and Experience Required



Reception duties

  • Lunchtime cover for our full-time receptionist
  • Holiday cover
  • Answering telephones
  • Directing calls to correct departments
  • Taking messages
  • Directing client around our website for additional information
  • Greeting clients
  • Taking in post and deliveries
  • Other reception related duties
  • Dealing with emails and client queries
  • Processing client bookings, including swaps, changes and cancellations


Administrator duties

  • Liaising with hotels and venues
  • Arranging conferences and confirming details for existing conferences
  • Taking membership calls
  • Dealing with client queries
  • Calls and marketing to promote conferences
  • Confirmation letters and emails to venues and speakers
  • Updating database system
  • Monitoring attendance numbers
  • Budgets
  • Negotiating rates
  • Problem solving and dealing with travel/courier logistics
  • Possible travel to administrate at courses, see venues and meeting clients




Monday to Thursday 8.45am to 5.15pm

Friday 8.45am to 4.45pm

1 hour for lunch

Smart dress – no string vest tops, shorts, revealing clothing or beach wear

Other: last Friday pub lunch, dress down days, communication/team building, Christmas Party

Benefits: Pension, points rewards, PRP, free parking, free tea & coffee












We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

“We are committed to equality, equality of opportunity and valuing diversity”




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