Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.
Wilmington Healthcare comprises Wellards, Binley’s NHiS and HSJ.
Objective : To Assist the Quality Lead in :
Maintaining a quality rate across all data processed of no higher than a 2% error. Maintain and develop Binley’s data, through constant review and improvement, ensuring all data is validated within a calendar year.
Validation of customer services queries via HSC and CRM in a timely clear and structured fashion, and reporting findings to Quality Lead Ensure all changes to data structure meets requirements through testing and review.
Assist in maintaining training documents and training new members and the roll out of training related to new data and error report.
Responsibilities also include:
Outbound telephone work.
Collection and use of information.
Good written and verbal communication skills.
All Standard Microsoft office packages.
People management skills
Demonstrable Experience in :
Other specific requirements:
We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies
“We are committed to equality, equality of opportunity and valuing diversity”