Quality/Research Assistant

UK-Basildon
1 month ago
Division
Professional
# of Openings
1
Brand
Wilmington Healthcare

Company Outline

   

whcare                                                                                                       

 

Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.

Wilmington Healthcare comprises Wellards, Binley’s NHiS and HSJ.

                 

Main Purpose of Role

Objective : To Assist the Quality Lead in :

 

Maintaining  a quality rate across all data processed of no higher than a 2% error. Maintain and develop Binley’s data, through constant review and improvement, ensuring all data is validated within a calendar year.

 

Validation of customer services queries via HSC and CRM in a timely clear and structured fashion, and reporting findings to Quality Lead Ensure all changes to data structure meets requirements through testing and review.

 

Assist in maintaining training documents and training new members and the roll out of training related to new data and error report.

 

Responsibilities also include:

 

  • Complete quality checks to meet daily weekly monthly SLA
  • Validate data content against published sources to ensure completeness.
  • Identify and validate roles without current date stamp.
  • Validate customer services and CRM Operations enquiries to meet SLA
  • than 12 months old.
  • Carry out data capture testing and ensure QC checks are relevant and are passed.
  • Escalation of issues in a timely manner to the Quality Lead to ensure the effective use of resource.
  • Assist in training for new starters and new processes.

Skills and Experience Required

 

 

Essential

Desirable

Qualifications/Attainments:

 

 

 

 

 

Skills: Out

 

 

 

 

 

 

 

 

Outbound telephone work.

Customer services

Collection and use of information.

Data Quality/testing

Good written and verbal communication skills.

All Standard Microsoft office packages.

Presentation skills.

Training skills

 

People management skills

Experience:

 

 

 

Demonstrable Experience in : 

Quality control

Contact/Call Centre

Time management

 

 

Knowledge:

 

 

 

 

 

Other specific requirements:

 

 

 

 

 

 

We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies


“We are committed to equality, equality of opportunity and valuing diversity”

 

 

Wilmington

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