Client Service Co-ordinator

1 month ago
# of Openings
Bond Solon

Company Outline


Bond Solon logo -final

Bond Solon specialises in providing legal training for non-lawyers whose role requires them to interact with the law.  Bond Solon’s name is synonymous with witness preparation (see, but they also provide niche products to a number of other core sectors:

  • Investigations
  • Expert Witness
  • Health & Social Care
  • Emergency Planning

Bond Solon is part of the Wilmington PLC Professional Division, is a leading legal training and information company based in the UK. Over the last 20 years, Bond Solon have designed and delivered a range of award winning training courses and qualifications targeted specifically at non-lawyers who are involved in the legal system in the UK and worldwide.

Main Purpose of Role

  • To assist the administration of the Company’s Expert Witness training events
  • To maintain the high quality of Bond Solon’s service to clients
  • To develop and maintain professional working relationships with clients, delegates, trainers and colleagues.

Key Duties and Responsibilities:

  • Process client bookings and raise invoices for public course bookings
  • Register Cardiff University Bond Solon (CUBS) delegates
  • Send joining instructions and pre-course material to delegates/course organisers
  • Chase delegates/clients for pre-coursework (statements/reports/case studies)
  • Responsible for transfers/cancellations of the public expert witness bookings
  • Send trainer information packs to trainers within agreed time scales
  • Liaise with the public course venues team and clients to finalise delegate numbers, room requirements, trainer names etc.
  • Ensure course materials are ordered and dispatched within agreed time scales
  • Log and forward cross examination recordings and exam papers to Cardiff University
  • Deal with queries, general communication and correspondence with Cardiff University
  • Shared responsibility with the Marketing Manager for the administration of the annual Expert Witness Conference
  • Attend and assist with the administration for the annual Expert Witness conference on the day 
  • Accurately enter information onto the WREN/WAS systems
  • Amend event registers and delegate registration details
  • Log and scan feedback forms
  • Carry out duties in the absence of other members of the team
  • Assist in other areas of administration as and when required


Skills and Experience Required

  • 1-2 years administrative duties

  • Rigorous attention to detail and procedure
  • Excellent communication skills, both written and spoken
  • Confident and able to liaise with people at all levels
  • Ability to juggle conflicting demands
  • Able to work under pressure
  • Proficient in Microsoft Office applications
  • Able to store and retrieve information systematically
  • Previous experience in a training organisation desirable






We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

“We are committed to equality, equality of opportunity and valuing diversity”





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