Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.
Wilmington Healthcare comprises Wellards, Binley’s NHiS and HSJ.
Client services consists of three key teams; service, delivery and engagement. Our aim is to achieve client service throughout the Wilmington Healthcare client journey from onboarding to advocacy.
The Engagement Executive will focus on client adoption and usage of Wilmington Healthcare subscription products.
Working with clients from across the healthcare community including pharma, medtech, wound care, voluntary organisations and the NHS to name a few.
The role involves ensuring that new and existing clients successfully engage with the products and services they are subscribed to and that they are realising the full potential of the solutions they purchase.
This is a predominately office based role but some visits to clients and other Wilmington Healthcare offices will be required.
From initial set up of users, to the rolling out of subscription products, dealing with queries, discussing with users how they currently use the tools as well as implementing and contributing to client engagement strategies to ensure the continued retention of clients. This role will involve providing support, training and proactively implementing engagement strategies to enhance the usage of Wilmington Healthcare products.
Undertaking a variety of complex and work activities, some non-routine, with a substantial degree of personal responsibility and autonomy within agreed frameworks. It is important to be able to work both alone and as a member of a team. When working with clients there will be the need to deal with some confidential issues and to act accordingly.
The post holder will need to be able to:
The post holder is expected to have a good understanding of how to:
We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies
“We are committed to equality, equality of opportunity and valuing diversity”